Return and Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.
Return window
You may request a return within 30 days of receiving your order.
Conditions for return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to start a return
Email us at support@brionly.com with your order number and the reason for your return. We'll reply within 1 business day with return instructions and the return address. Please do not send items back before contacting us — returns sent without prior authorization may not be processed.
Return shipping costs
Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or we sent the wrong product — in those cases, we cover the return shipping and send a replacement or full refund. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Exchanges
If you'd like to exchange an item for a different one, contact us at support@brionly.com and we'll help arrange it.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos of the item. We'll arrange a free replacement or a full refund at no cost to you.
Non-returnable items
For hygiene and safety reasons, certain items cannot be returned once opened or used. Any such exceptions will be clearly noted on the product page.
Contact
Bringio LLC — support@brionly.com — (941) 396-3389